1. Introduction

At Farmex Freshia Trading LLC, we aim to ensure your satisfaction with every purchase. This Return & Refund Policy explains how returns and refunds are handled.

2. Eligibility for Returns

• Items must be returned within [X] days of delivery
• Products must be unused and in original packaging
• Perishable goods (fruits, vegetables, groceries) are non-returnable unless damaged or spoiled

3. Damaged or Incorrect Products

If you receive a damaged or incorrect item, contact us within{" "} [X hours/days] of delivery with photo proof. We will arrange a replacement or refund where applicable.

4. Return Process

• Contact our support team to initiate a return
• Follow the instructions provided by our team
• Returned items will be inspected before approval

5. Refunds

• Refunds will be issued to the original payment method
• Processing time may take [X business days]
• Shipping fees are non-refundable unless the error is on our side

6. Exceptions

• Perishable items are generally non-returnable
• Customized or special-order items are non-refundable
• Items damaged due to customer misuse are not eligible

7. Contact Us